Get a shipping update by the end of the business day
Allow 24 to 48 hours for your order to be processed before tracking is available.
We must have your last name if you don't have your invoice number!
Questions & Answers
What shipping options are available? Please click here for shipping information.I saved money with terminal pickup. How do I know where to pick up my order? Your tracking email will contain the exact address of the terminal we'll ship to. If you can't find this email, please check your spam/junk folder.
What do I do if I lost my tracking number or tracking email? If you need us to resend your tracking number, please e-mail shipping@floormall.com, or call 888-932-3566.
As a part of our commitment to consistently improving our customer service, we have integrated order tracking into our website. Using a convenient tracking number which you receive in an email following your purchase, you can visit this page and identify where your order is located up to the minute.
Your tracking number tells you where your order originated and your delivery's location at each destination on the way to your chosen delivery point. You can also see an estimated time and date when you can expect to receive your order at it's specified destination.
About Shipment Tracking from FloorMall.comTo provide this convenient service, we work with one of the Top 5 online logistics companies headquartered in the United States. Our affilate operates 60 offices across the country, and offers our customers several choices for how you want your new floors delivered.
