SHIPPING INFORMATION ON FLOORMALL.COM
New Simple and Easy Shipping Process Saves you Time and Money.
Rates and Explanations: *Valid only for lower 48 states. Please call us at 888-932-3566 for out of country pricing.
Blackout States: The following states/provinces are not eligible for Free Shipping offers: Alaska, US | Colorado, US | Hawaii, US | Montana, US | North Dakota, US | South Dakota, US | Wyoming, US
- Economy Delivery » $129.00 *
Free Shipping available for orders of 500 Sqft or more. Discount taken at checkout. Simply put - Economy Delivery is Terminal Delivery, which means that your order goes to a shipping facility near you. An example of a shipping facility would be like a FedEx Ground processing warehouse, where packages are sorted before delivery.
Due to the discounted rate please note that some terminals could be up to 50 miles from your home. If you need an exact delivery address then we request you to use CURBSIDE/CURBSIDE PLUS shipping options.
Be on the lookout for Terminal Delivery Promotions! - Business Delivery » $129.00 *
Free Shipping available for orders of 500 Sqft or more. Discount taken at checkout. For our customers who own their own business or have a business location that we can ship to. The location must be in a commercially zoned area. We apologize but home based businesses do not qualify for this type of delivery. The customer must provide the name of the business when ordering, as well as a delivery contact.
- Curbside Shipping » $149.00 *
The most common method of shipping for most orders. This a curbside delivery and the customer MUST be home for this delivery. It will be the responsibility of the customer to off load the product from the truck. The driver will bring the product to the back of the truck, cut the banding and hand the boxes down to you. We recommend having someone available to assist you as the drivers are not permitted to offload the shipment.
- Curbside Plus » $179.00 *
This type of delivery is similar to the Residential Delivery with the added feature of a lift gate. With this type of delivery the driver will lower the product via hydraulic lift gate to the curbside or driveway (where permitted). The customer is responsible for bringing the product into the house. The drivers are not permitted to bring the product into your home. This feature may not be available in your area. If you order a lift gate delivery and this service is not available in your area someone from our shipping department will contact you and you will be issued a refund for the difference between standard delivery and lift gate delivery.
- Accessories Delivery » $99.00 *
Accessories are shipped free when purchased along with any flooring. Limited Shipping and Handling apply for Accessories if no flooring or other floor covering is purchased as well.
- Samples Delivery » $10.00 *
Samples are Free while shipping is $10. BUT, Use FREEISBETTER to receive free samples.
- Area Rugs Delivery » $0.00 *
FREE SHIPPING FOR AREA RUGS
- Outdoor Furniture » $0.00 *
Outdoor Furniture Shipping is Free!
- General Shipping » $50.00 *
General Shipping assumes basic costs involved with delivery of miscellaneous goods.
Typically, shipping is directly accounted for by material or product category. In certain cases, shipping is available by Ground and as such, the minimal cost of the shipping gets applied to the order.
Shipping and tracking process:
At Floormall.com we strive to make the process of getting your flooring as easy for you as possible. Please keep in mind that this is a construction material type. When your order is placed our Shipping Department immediately goes to work to get your order shipped out to you as quickly as possible. Shipping times will vary depending on the availability of the product at time of order and customer proximity to the product as well as delivery type. Please see the chart below to calculate your approximate shipping time.
| Destination | Charge | Arrival |
|---|---|---|
| 48 Contiguous United States | See Rates and delivery types | 7-10 business days |
| Alaska or Hawaii |
Please call our sales department for rates: 757-447-3623 or email Customerservice@floormall.com |
10-14 days |
| Canada |
Please call our sales department for rates: 757-447-3623 or email Customerservice@floormall.com |
10-14 days |
| Outside the United States and Canada |
Please call our sales department for rates: 757-447-3623 or email Customerservice@floormall.com |
Please call our sales department for rates: 757-447-3623 or email Customerservice@floormall.com |
Simple Order Tracking:
Within 24 hours of your order being picked up by one of our carriers our tracking department will email you with tracking information so that you can stay on top of when your product will be delivered. This will allow you to make any necessary arrangements to be available for delivery or have someone there to help. In the case of terminal deliveries this will also let you know where you can expect to pick your product up when it arrives. You can also request an update on your order by calling 888WEBFLOORS or emailing shipping@floormall.com. New Feature! Track your flooring shipment online!
Please allow 72 hours for order tracking. All orders are immediately placed with our vendors however it may take 24-48 hours for your order to actually ship and additional 24 hours for tracking to be made available.
Shipping Methods:
Floormall.com reserves the right to use the most economical and safest methods to ship your product to you. We employ a vast network of 3rd party freight carriers and brokers to ensure the best rates and the best service for our customers. It is possible that the method of shipping the product to you will differ in some cases than what was discussed at the point of sale. If any decision is made on the part of our shipping department that will affect the time table of delivery you will be notified via phone.
