Myth:  If you purchase your flooring online you are purchasing “second rate” or junk product.

Fact:  When you save money by purchasing online it isn’t because the quality is poor, it’s because we ship factory direct and avoid the “middleman” markups associated with retail stores. With Floormall.com  you get the same great name brand product you want at a fraction of the cost you would pay at a brick and mortar retailer. The products you buy from Floormall.com are shipped direct to the consumer from the same warehouses as the product you would buy at Home Depot. Lowe’s or any other major flooring outlet. While there are websites dedicated to selling factory defects and dump lots, Floormall.com is NOT one of them.

Myth: You wont receive  a warranty with your flooring when you buy online.

Fact:  All products are backed by the manufacturers warranty the same warranty that you would get if you buy your flooring at a local retailer. There are some manufacturers that do not warrant products sold online. This is to protect the manufacturer against unauthorized agents that re-sell product. Floormall.com is an authorized dealer for all of the manufacturers on our website.

This gives you full warranty on all products.

Myth:  I won’t get my order delivered in a timely manner when I order flooring online.

Fact: When you place your order with a Floormall.com representative they will not only assist you in picking out your floor but also check stock availability at the warehouse. We will not take your order with out fully disclosing the lead time for your order. In most cases your order is processed and placed on a truck within 24 hours and is delivered within 5-7 business days. Retailers traditionally wait till they have “culled” a truckload worth of orders before your order will even be shipped. This can add days or weeks unnecessarily to your wait.

Myth:  Customer service is poor when you deal with an online flooring company.

Fact:  Floormall.com Sales representatives will work tirelessly to help you search out the product that’s perfect for your needs and budget. Our reps have vast resources at their disposal to find answers to your questions ranging from warranty issues to installation questions to general care and maintenance. If they don’t know the answer to your question they aren’t afraid to admit it and will politely ask you to hold and will find the answer for you. Within moments of your conversation with Floormall.com you will see what separates us from the rest. The bottom line is that your satisfaction is the key to our success.