Shipping & Returns
General Shipping Policy
Floormall.com has tried to make its shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery to your door.
For your convenience, we offer three shipping options: Standard Ground, Two Day Air, and Next Day Air. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.
Because Next Day and Two Day delivery service involve air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier—these items are identified at time of purchase.
We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.
Stock Availability and Lead Times
Tracking information will be sent via email within two business days from when the product is shipped and include the carrier contact information and the tracking number. With this information, you may proactively contact the freight carrier directly to coordinate delivery.
Our shipping times vary by product. Most items are in stock and we will display stock quantities if we have a live and active stock feed from one of our partner warehouses for an item. Stock information is not available for display for all items – some of our partner warehouses do not report stock status to us daily – if stock is not listed for a product and you would like to know its availability before placing your order, please call or email us for approximate times. If you place an order for an item which is not available to ship immediately you will receive an email notifying you of the expected ship-date. Most items not in stock can be sourced direct to the manufacturer if needed to minimize the lead time for you.
Within the lower 48 states, orders are typically delivered within 7-10 business days. Additional transit time may apply on deliveries outside the lower 48 states. All delivery dates are estimated; we cannot guarantee specific delivery dates under any circumstances. Seasonal weather conditions may impact transit and cause unexpected delays. The best advice we can give is that you NOT plan your installation date until the flooring has been delivered to you.
We strongly recommend that you do NOT schedule an installer until after receipt of all your material. Manufacturing schedules, weather conditions, supply-demand and replacement for damaged or missing items are just some of the instances that may delay the arrival of your material. We cannot be held liable for failure to meet scheduled install dates due to earlier or later than expected delivery.
Estimated Shipment Times
If your order is received before 12 P.M. Pacific Time, you can expect items specifically marked as IN STOCK on the product page to ship as follows:
Items not specifically marked as IN STOCK are either out of stock or located in a warehouse that we do not have a live inventory feed with. If your order is time sensitive, please contact us to ensure your products will ship in a suitable time frame.
Where can I have my order shipped?
We can ship anywhere within the United States (yup, all 50 states), as well as Canada. If you live in one of the US Territories or Protectorates (US Virgin Islands, Puerto Rico, Guam, etc.) or have an APO/FPO/DPO* address or if you live outside of the United States or Canada, at this time we are unable to accept your order and apologize for the inconvenience.
*Please note that anything marked Freight (LTL) cannot be shipped to an APO/FPO/DPO address as LTL carriers cannot deliver to APO/FPO/DPO addresses and the items are to large to be shipped via USPS/MPS.
All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times. In addition:
Shipping & Order Confirmations
Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a second email asking to verify your order and confirm that everything is exactly as you ordered. You will need to then electronically send back that you accept the order and we will then process the order for shipment. (You’ll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.
When receiving your order, be prepared to assist the delivery driver in unloading your order. Cartons can weigh up to 80 lbs, depending on the product. Freight carriers are not allowed to move material into your home or garage. The order confirmation received lists all the materials and quantities ordered. Examine the pallet(s) and count each item to make sure everything ordered has been received.
Floormall.com offers free shipping on all orders over $199.00 delivered by Standard Ground or orders over $2,500.00 delivered by Curb Side Delivery (LTL), to the 48 contiguous states*. Free shipping offer does not apply to Alaska, Hawaii, or any international destination.
We proudly boast excellent fill rates, but occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country.
If you order more than one item, we’ll make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will NOT incur any additional freight charges.
In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via email of the estimated delivery date for your backordered items. You will NOT be charged any additional freight charges for items that are backordered.
Warehouse Pick Ups and Will Call
Unfortunately we cannot provide will call services for our customers from our distribution locations. In order to combat identifty theft and better protect your safety we will only ship product directly to your home, business or job site location.
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