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Floormall.com Online Claims Form  

 

Floormall.com strives to make sure that your flooring products are delivered in excellent condition. However, damage during transit can occur at times. In order to minimize the time it takes to resolve this issue and get you back on track to finish your project; please read the following before filling out our simple to use claims form. Once you have filled out your claims form one of our claims specialists will contact you to update you on the progress of your claim.  

Shipping & Claims Terms and Policies.

Freight Companies have certain terms and conditions, which we all have to abide by. HardwoodBrokers.com and FloorMall.com have partnered with the very best freight carriers as a result, these companies have high quality control standards. Claims are a rarity and our customers find these carriers to be extremely helpful with deliveries. Shipping companies have 30 days to acknowledge a damage or shortage claim and up to 180 days to resolve the claim, however it rarely takes this long. 

Please see Floormall.com  terms and policies for further details regarding claims for damage or shortage.

www.floormall.com/disclaimer.php 

Claims Form

Customer Name:
Customer invoice #: (name on invoice)
Telephone:
Email:
Address where product was delivered:
Date received product:
Date Filing claim:
Damage or Shortage:
Was damage noted on Drivers paperwork at time of delivery:
 Yes No 
Description of damage or shortage include number of items/ boxes damaged or missing:
  
Name of carrier that delivered the product:
Pictures available:
 Yes No 
Copy of BOL and Proof delivery:
 Yes No 
 
In order to file your claim the below, the following documentation must be provided:

• Copy of Proof of Delivery
• Pictures of damaged products
 


Please email copies of pictures and all other related documentation to claims@floormall.com you may also fax any and all documentation to 757-689-4622 at Attention Claims Department.
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