Accepted Payment Methods.

Flooring and shipping costs are to be prepaid at time of order. We accept Master Card, Visa, Discover, personal checks, and money orders. Personal or business checks sent will require processing time before shipments are sent (usually 1-7 days).

Flooring Warranty Policies

If your flooring is sold with a warranty, you will be covered for anything that may arise within and under the guidelines of that particular manufacturer's warranty. Manufacturer's warranties DO NOT cover - damage to the flooring caused by abnormal environmental issues such as higher or lower than normal moisture conditions causing buckling, cupping or contraction within the wood, improper installation or indentation damage, scratching or any damage caused by items being dropped, rolled or dragged on the flooring. Warranties do not cover color changes or fading within the floor, this is caused by direct light. We recommend using directional mini blinds to direct the sunlight upwards off the flooring and furniture.

Differences in color between boards are common and are part of Nature. Any flooring that has been installed is deemed accepted by the consumer. HardwoodBrokers.com and FloorMall.com makes no other implied or expressed warranties.

In the event that a third party inspector is required to inspect a possible claim the purchaser will be responsible for inspections fees, in the event the inspector deems the purchaser or their installer is at fault. In the event that the inspector deems the material is faulty, then the manufacturer of said product will be responsible for inspection fees.

Area Rug Policies

All sales on area rugs are final. There are no cancellations.

Order Placement and Confirmation Process. Cancellation and Returns Policy.

All orders whether placed via the shopping cart or verbally over the telephone with a Customer Service Representative are immediately processed with Visa, MasterCard, American Express, and Discover companies. (You will be emailed or faxed an Invoice for your records, no signature is required for legal obligation for orders but we do ask that you do sign it for your records and ours). As per our Terms and Policies, all orders are placed with our manufacturers' warehouses within 30 minutes of order placement and confirmation.

Once an order has been placed via shopping cart (or over the phone with a Customer Service Representative), the majority of our orders are on a truck within 24-48 hours. In the case that you want to cancel your order and your product is already on a truck to your delivery location, you will be responsible for the restocking fees and all applicable freight cost. REMEMBER, once you give a customer service representative your delivery information and credit card information you are legally responsible for all charges as this constitutes an order via telephone and is a verbal contract. ALL cancellations and returns MUST be first approved with our company and you must obtain a RMA/CANCELLATION FORM. THIS MUST BE FILLED OUT AND RETURNED. When your RMA/Cancellation form is received by our sales department, an RMA(Return Authorization Number) or Cancelation number will be issued. This step must be completed before any returns or credits can be issued.

As a service to you, our customer, you may be contacted by floor installers in attempt to help in your search for a flooring installer in your area.

Cancellations must be made within 72 hours of purchase. ALL CANCELED orders will be subject to a $100 processing fee.Any cancellations made after the 72 hour time period will be subject to the $100 cancellation fee and a restocking fee of 25%. In the case that the product has been shipped out, or transferred then you will be responsible for all relevant freight charges to and from as well. Due to the possibility of paying more than the shown shipping rates quoted by a sales representative or shown on the website, you will be responsible for the actual shipping costs associated with your order, not any promotional or discounted rates given at the time of sale. Special order or custom milled flooring orders are not subject to cancellation. Please note that most of our flooring products must be special ordered from the various manufacturers, suppliers, and mills.

In the rare event you should change your mind after receiving a delivery of flooring; we offer a full refund minus a 25% restocking charge. We cannot refund the cost of shipping and handling. We MUST be notified no later than 14 days from date of delivery. Special orders or Custom milled hardwood flooring orders cannot be returned.

For Returns, including overage returns, these Steps MUST be followed:

• You must notify us within the first 14 days to receive a "Return Authorization Number". Any merchandise returned without the proper authorization number provided by us will be refused, and the carrier will charge you for return freight.

• We can only take back 4 or more full, unopened and undamaged cartons. (We suggest keeping a carton or two in case you need to make repairs in the future). You must return the unopened cartons, Insured for product value, in the original freight packaging, and enclose with it, the return authorization number we issued you to the address we specify. Since the cartons that you return are resold, they cannot have any writing or mailing labels adhered on the cartons. You must use and pay a freight company of your choosing to return the flooring materials to us.

• We do not accept returns on moldings or accessories, such as underlayment padding, glue and adhesives. (Moldings are generic and may not be an exact match to your flooring color; moldings are sold as a complimentary color).

• All wood flooring manufacturers recommend that you purchase 5% additional flooring to use as a waste factor. We do not take back waste or left over flooring pieces.

• In the event that a customer must return product for ANY REASON it is the responsibility of the customer to schedule and return freight to original shipping location.

• If you receive the wrong product from our manufacturers you must return product in original packaging and will be reimbursed for returned freight charges.

• Customer or the person accepting the product on the customer's behalf. Must inspect flooring products when delivered for any visible damages, correct SKU#, and correct amount of product order. Once customer or their agent signs the Bill of Lading, you take full possession of product and accept that order fully. Any problems with order MUST be noted on the B.O.L.

• Returns of opened boxes, close-outs, odd lots, clearance items and laminates are not permitted.

• Special orders are not returnable unless defective. Shipping and delivery charges are non-refundable.

• Some flooring has a No Return policy which is set forth by the manufacturer or the distributor. If this is a concern for you, please ask your sales representative prior to making a purchase.

• Any returned cartons must be factory sealed. You would not receive any credit for opened cartons.

Once returned material is received by our vendor, we would issue you a credit or a refund. This process usually takes 4 to 6 weeks from the date the material was received.

Once we receive the returns and confirm that all the above conditions have been met, refunds will be issued by Company Check within 3-5 business days.

To avoid extra charges, please return your merchandise in the original box and packing materials, including all accessories. Do not discard original packing for 25 days. The value of any missing accessories will be deducted from the credit amount of a return. Always insure your shipment for the value of the product.

Certain products may require the manufacturer's inspection first, before credit is allowed.

Internet Copyright Policy

HardwoodBrokers.com, INC and affiliate web sites (FloorMall.com) retain all right, title and interest in and to all content (and all compilations thereof), including without limitation, any text, music, sound, photographs video, images, illustrations, icons, graphics, headers, typefaces, data, inventory information, databases or software, that appears on HardwoodBrokers.com and/or FloorMall.com (the "Site"). The Site is protected by U.S. and international copyright law. No right, title or interest to any of the Site is transferred to you by your use of the Site. You may access and view the Site solely for personal, noncommercial purposes. You may copy limited portions of the Site solely by page caching or printing and solely for personal, noncommercial use, provided that (i) you do not make such Site available to any third party and (ii) you do not remove any proprietary notice from such Site, or alter the Site in any way. You may not: modify, delete, add to, or create derivative works of the Site. You may not publish, distribute, transmit, broadcast or frame the Site in any manner; copy or post the Site for public display; collect, re-purpose or reuse any data or product listings contained in the Site; sell or attempt to sell the Site; exploit the Site for your own purposes; or make derivative use of the Site or its contents. You agree to use the Site and all related services only for lawful purposes and not to allow others to use your account for any unlawful purpose. Use of the Site in violation of any applicable law, regulation, ordinance, or other rule imposed by any governmental authority is prohibited. Linking to the Site via redirect or Links are strictly prohibited with authorized, written consent by HardwoodBrokers.com, INC.

Internet Content Accuracy

We do our very best to ensure that all of the data, content, information etc. listed on our site is accurate. A portion of the information we display is provided directly by the manufacturers, distributors, vendors and other third parties that supply us with this information. HardwoodBrokers.com, INC. is not responsible if this data should turn out to be inaccurate. This would include all sections of the site, product data/specifications, packaging information, articles, opinions, etc. Furthermore HardwoodBrokers.com, INC. is not responsible for typographical errors. We reserve the right to change or update any data, information, content,