Frequently Asked Question(s) about FloorMall
Floormall.com Questions and Answers Page
QUESTIONS
- Do I get a manufacturers warranty when buying online with Floormall.com?
- Do you ship to Canada?
- What do I so if my product arrives damaged to my home?
- How quickly will I get my floor once I order from your website?
- Should I schedule my installer once I purchase from Floormall.com?
- What happens if nobody is here for delivery?
- Do you guarantee your customers that they will get their product before a particular date?
- How are your prices so cheap compared to local retailers?
- How does the order process go?
- How is your shipping handled?
- How do I know Iam going to get what I ordered and not something else?
- What do I do if you deliver the wrong product?
- Are your products first quality flooring?
- Why are some of your prices so much higher than your competitors?
- What type of underlayment do you suggest for my flooring?
- Why do I have to review and sign my invoice?
- What is the difference between Solid Hardwood Flooring and Engineered Flooring?
- Why is the shipping so high for my 1 box order?
- Do you install flooring products?
ANSWERS
- Do I get a manufacturers warranty when buying online with Floormall.com?
Yes, all of our manufacturers do issue warranties with their products. Why wouldn’t they? We are not only an online e-tailer but also have showrooms in the USA. There is no difference between you buying locally and buying online. Our view on this subject is simple. If a manufacturer will not honor a warranty on their product being sold on the internet then we will not feature or sell their product, PERIOD. Nobody should tell YOU, the consumer where to buy your product.
Return to Top - Do you ship to Canada?
Yes, we actually ship our products worldwide on a daily basis. We have shipped our floors from Israel to Honduras. We have orders going to Canada every single day. Take in mind that if we have to ship into Canada or outside of the USA you will be subject to your local duties and taxes. This is something you must take care of on your own.
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- What do I so if my product arrives damaged to my home?
If your products arrives to your location with some damages then there are a couple of things you MUST do. First, you must document the damages with the driver in writing. This is a simple step and the driver will assist you in the process. You must contact us immediately and notify our Shipping department at 888-WEB-FLOORS prompt #4. Take in mind again that most damage is superficial damage to the box and not the product itself.
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- How quickly will I get my floor once I order from your website?
The speed at which most of our orders are shipped is quite impressive. Most orders are on a truck within 24-48 hours and delivered with in 5-7 business day. We do state though that most orders are SHIPPED within 5-7 business days. Again, remember things can happen during the order process and your order MAY be delayed. This is a rare occation but does happen. Please be patient if this happens.
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- Should I schedule my installer once I purchase from Floormall.com?
Floormall.com asks that you DO NOT schedule your installer until you receive your flooring products. As we stated before there is a slight margin for error and we would not want your installers waiting for your product.
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- What happens if nobody is here for delivery?
We do ask that somebody be there at your delivery location to receive your flooring products. You must sign for the delivery and verify that your entire order has been received. All major carriers will not leave your product at the door or driveway for obvious reasons. If your order is being picked up at one of our local terminals you will have 2 days to pick up your order before incurring storage fees.
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- Do you guarantee your customers that they will get their product before a particular date?
As stated before, Floormall.com does NOT and CANNOT guarantee a particular delivery date for any order. All delivery dates and time are subject to change without notice from our carriers. Although, this is rare that there is a delay it can occur.
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- How are your prices so cheap compared to local retailers?
Floormall.com’s pricing structure has YOU, the customer, in mind. Our margins are extrememely low compare to your local dealers and most of our online competitors. HOW? Easy. Our massive volume of orders to our suppliers and manufacturers allow us to pass our savings on to you the customer. In simple terms the more you buy the cheaper the price. In some cases your local retailer would spend the next 20 years trying to match the sales we do in 1 week. Again, this savings is passed onto you, our customers.
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- How does the order process go?
Our order process is really simple.
- Checkout online or call us at 888-WEB-FLOORS and place your order
- Your invoice will be emailed or faxed over to you within minutes
- Look over your invoice and check for errors, sign and fax back to 757-689-4622
- Sit back, relax and wait for your delivery email or phone call.
- Business delivery – This is for customers in the trade or business owners.
- Loading dock – This is for customers willing to drive and pick up their order from thousands of locations.
- Residential Delivery – This is for direct delivery to your home. You are responsible for offloading your order.
- Lift Gate – This is for Residential Deliveries with liftgate. The driver will drop your order to the ground for easier delivery. There are extra fees involved.
- How do I know Iam going to get what I ordered and not something else?
Here at Floormall.com we do our best to make sure that what you order is what your receive. The first checks and balances is your signed invoice. It is required that you sign and fax back your invoice within 24 hours. This helps our process greatly. In the rare occasion an order does slip through the system and the wrong product is delivered. If this happens we ask that you contact us IMMEDIATELY at 888-WEB-FLOORS ext 111 and we will resolve this immediately.
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- What do I do if you deliver the wrong product?
If the wrong product is delivered we ask that you contact us immediately at 888-WEB-FLOORS ext 111.
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- Are your products first quality flooring?
Yes, ALL of our product are first quality. We are an authorized online dealer/distributor and only sell first quality products. On rare occasions a manufacturer will have CABIN or second grade product and we will sell this a discount. All sales otherwise are FIRST GRADE products.
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- Why are some of your prices so much higher than your competitors?
Some of our products my seem a bit higher to you at first glance. This tends not to be the case when you add the delivery and taxes to your order with our competition. What you always want to look at is the bottom line. We are sure that when you look at the bottom line of your order we will most likely be cheaper. Do not be fooled by cash rebates or cheap delivery fees. If it sounds to good to be true, it usually is.
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- What type of underlayment do you suggest for my flooring?
We always recommend the manufacturers suggested option for underlayment. Please check with manufacturer or call us at 888-WEB-FLOORS for more information.
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- Why do I have to review and sign my invoice?
We ask that ALL customers review and sign invoice for order accuracy.
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- What is the difference between Solid Hardwood Flooring and Engineered Flooring?
The difference between solid hardwood flooring and engineered flooring may be found at university.floormall.com. We have created a section on our site to answer these sometimes tough questions for our customers. You may click this link university.floormall.com and be directed to our informations page.
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- Why is the shipping so high for my 1 box order?
You may find that when you add one or two boxes to your shopping cart that our shipping rates do not change. The reason for this is simple. We are a volume discount website. To ship one box at a time tends to be more expensive. More insurance is purchased through our carriers to cover costs of any damages. If you feel this is still to high for your budget you may call us at 888-WEB-FLOORS and speak with a sales representative to negotiate a cheaper rate.
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- Do you install flooring products?
No, we are not installers but we do recommend thousands of our loyal installation customers for your convenience. You may fill out the form at the following location and should be contacted by numerous installers in your area. Click link. www.floormall.com/installers
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